Something you don’t see often: Residents throwing a surprise party to thank the company
that just completed a renovation of their property. That’s what happened at the Plaza
Apartments after Fairstead finished its ambitious program, proving that the company’s
vision resonates with residents of its communities.
Refurbishments to the two buildings that comprise this property included modernizing
kitchens with stainless steel, Energy Star™ appliances, updating bathrooms with lowflow
fixtures, and installing new cabinetry, flooring, and LED lighting. The eco-conscious
work — which also entailed roof insulation, air sealing, and new boiler controls — has resulted
in an estimated gas savings of as much as 10%, estimated water savings of up to 60% and
an estimated electricity savings of 15%.
Per its playbook, Fairstead took over day-to-day, on-the-ground operations after
acquiring Plaza Apartments, reflecting a belief that property owners make the best
property managers. Such oversight is crucial to establishing and maintaining a higher than-
expected standard of property upkeep, as well as new paradigms for operating
transparency and communication.
Beyond this, Fairstead’s in-house social services team aims to establish life-assistance
programming tailored to community residents’ wants and needs. More often than not
these services involve issues tied to personal growth and success, including education,
employment assistance, health and wellness, food insecurity, and access to relevant local,
state, and national government assistance programs. At many properties, special events
curated by the on-site team bring neighbors together and foster a sense of community.